Support
We're here to help you get the most out of covered., on iPhone or
Android.
Contact us
Email contact@bilskiapps.com and we'll get
back to you as soon as we can. Please include your account email and a
description of the issue.
Common questions
- How do I create or join a prayer circle? Open the app, tap
to create a circle, and share the invite link, or enter an invite code to join
one.
- How does finding friends from my contacts work? Add and
verify your phone number, then allow contacts access when prompted. The app
matches phone numbers from your address book against members who have chosen to
be discoverable. Contact names are never uploaded, and the numbers are not
stored on our servers.
- I didn't receive my phone verification code. Check that
the number is entered correctly and your phone has signal, then request a new
code. Codes arrive by text message, and message and data rates may apply. If it
still doesn't arrive, email us.
- What text messages does covered. send? Only one-time
phone verification codes, and only when you request one by adding or confirming
a phone number. We never send marketing or promotional texts. You get one
message per request; message and data rates may apply.
- How do I stop text messages (STOP / HELP)? Reply
STOP to any message from us and we'll stop sending
verification texts to that number. Reply HELP, or email
contact@bilskiapps.com, for help. You can also
remove your phone number in Profile → Edit profile, which stops all texts
and turns off contact matching. Adding a phone number is always optional — it
is never required to use covered. or to subscribe. Full details are in the
SMS program terms.
- How do I manage notifications? Go to Profile →
Notification settings. You can turn each category of notification on or off
individually.
- What are archived prayers? Prayers that have been quiet for
a while are archived automatically to keep your list fresh. You can find them
under Archived Prayers and restore any of them at any time.
- Can other users find my profile? Only if you allow it. You
can turn discoverability on or off in Profile → Edit profile. When it's
off, you won't appear in name search or contact matching.
- How do I report content or block someone? Use the report
option on any prayer or note, or block a user from their profile. Every
report comes straight to us and we review it as quickly as we can.
- How do I manage or cancel my subscription? Subscriptions
are managed by the store you purchased from. On iPhone: open Settings →
your Apple ID → Subscriptions and select covered. Pro. On Android: open
the Google Play app → your profile → Payments & subscriptions
→ Subscriptions. Deleting the app does not cancel a subscription.
- How do I restore a purchase? Open the Pro screen in the app
and tap "Restore purchases" on the device signed in to the same Apple ID or
Google account you purchased with.
- How do I delete my account? Go to Profile → Delete
account. This permanently removes your account and data. You can also email us
to request deletion.
- How do I make a privacy request? Email
contact@bilskiapps.com with the subject line
"Privacy Request" to request a copy, correction, export, or deletion of your
data.
Privacy & terms
Read our Privacy Policy and
Terms of Use. Text messaging is covered by the
SMS program terms and the
Text messages (SMS) section of the Privacy Policy.
No mobile information will be shared with third parties or affiliates
for marketing or promotional purposes.